TITAN PCs provides delivery services to customers who
wish to take advantage of our wide product range, as well as
our highly competitive prices.
If you have any questions
regarding ordering or shipping estimates, please include
your full mailing address, postal code and phone number to:
If you have received a recent
quotation from our staff, and wish to confirm your order,
please forward the email along with your full mailing
address to: firstname.lastname@example.org
method of payment is VISA, MasterCard, PayPal or C.O.D.
Our preferred method of shipment is by Canada Post. The
shipping charges we quote are based on actual shipping cost,
as well as the required insurance (against loss, damage, and
Delivery times using Canada Post service,
range from two to five business days on average, not
including weekends or holidays.
If payment is made by
money order, or certified cheque, please make it payable to:
TITAN PCs Shipment of your order will not occur until after
receiving cheque or money orders in mail.
for delivery within Ontario are subject to HST taxes. All orders for delivery outside of
Ontario will be charged applicable taxes for that province.
Prices are in CDN dollars and are subject to change without
notice. Products may not be as shown. Please call for product
All product orders are shipped directly from our location.
Please note: We ship within Canada only.
normally takes between one to three business days depending
on parts availability, as well as time of product order (not
On certain occasions, there may
be some delay between the original order and the actual
shipment of the order. If this is the case, the customer
will be notified of the circumstances, and will be given
Once the order has been shipped from our
warehouse and a tracking number is obtained from Canada
Post, the customer can contact us to obtain their respective
tracking number for the parcel.
Using the tracking
number, the customer can then visit the Canada Post website
to check the status of their shipment, using their online
service at the following link:
Canada Post Tracking
Returns must be made within the first 14 days of receiving
the shipment from TITAN PCs. Refunds are for the products
only, not for shipping.
Only unopened products may be
returned for a refund. If the products are opened, the
products are only eligible for return or exchange if it is
defective, and verified by our technicians. We require the
return of all the original packaging, including manuals,
All returns must be shipped in a secure and
well-packaged container. TITAN PCs is not responsible or
liable for any loss or damage, incurred during the shipping
of the products. Please ship with the appropriate insurance,
packaging and documentation, to ensure a safe delivery of
the products back to us.
We will not accept any
returns on products if any of the following apply:
Missing items, written or altered printed materials
(included with product), physical damage, or shipping
All products have a standard one-year
warranty, unless otherwise specified.
our RMA department and obtain an RMA number prior to
shipping any products you wish to return or have exchanged
due to possible defects.
The customer must pay for
shipping to return any suspected defective products to us.
Once we have tested and confirmed the product is defective,
we will pay for the shipping of the replacement product back
to the customer, if purchased within the first thirty days.
If the product is not defective, the customer is liable for
the shipping charges.
The customer may choose to deal
with the manufacturer of the product directly, if the
product is a retail boxed version for faster service.